Well SNS and Pinpoint are 2 different services for 2 different use cases. You can't mix and match both for SMS sending use-case. So you either have to use 100% AWS solution or 100% telco provider services. It doesn't matter if you have any registration with any telco providers as AWS will use it's own infra to send the messages. Check the documentation below on how to do that. You can set your sender id in AWS pinpoint as well. With Pinpoint you can also use short-codes and long-codes and can also configure your messages to be promotional or transactional. You have to use AWS Pinpoint if you want to use your specific number. This is used to stop repeated messages being sent, or technical problems that could cause such issues on phone numbers.Īlso, messaging content is closely observed to stop any scam messages, inappropriate messages and messages that are against the local regulations set for restrictions via sms.You can't use AWS SNS for this. Spam filters – Almost every mobile network operator in the world requires that their clients and messaging partners prove strong spam prevention mechanisms. Sender signature included in the text – In some countries, the sender info must be included in the message body itself so that the customer knows this is a correct message.Īnother reason for it can be due to country regulations where this signature serves as a verification of the official sender who uses a long number Sender ID. Lastly, a few countries have set in place a set of regulations so that only shortcode senders would be allowed through, which are licensed directly from the operators. On the other hand, some operators only allow Alpha Sender IDs to be passed through the relevant channel to ensure that the recipients would clearly identify the brand trying to contact them. Some mobile operator networks allow only active long numbers for the recipient to have a clear and simple way to contact the sender. The reasons for this vary, depending on the types of Sender IDs allowed. Sender ID restrictions – Many mobile network operators restrict the sender name types. This is set in place so that either the operator itself or the central government agency in the destination country would have a simple way of tracking the message back to the original sender. Registered sender names only – In some countries there is a specific restriction, where A2P messaging is allowed only when they are whitelisted (registered) with the network operators. The sender registration process in the background is more complicated than that.ĭue to the global nature, there are a variety of different measures taken by the mobile network operators to regulate the messaging on phone numbers.Ī lot of the operators have incorporated their own business processes, restrictions and regulations in every aspect of the text message from the Sender ID and content restrictions to the process of how messages can be submitted to their networks.Īs the variety and the number of different regulations is quite high, we will outline a few of the more common ones: But unfortunately, that is not the case everywhere. The goal is to make sure that the Sender IDs are being used lawfully and so that no-one could misuse them.Īnother reason for this process is the ever-changing operator and country regulations which affect the registered phone and mobile numbers.Ī simple registration is relatively easy and after the verification, all should be set. Here in Messente, for example, we take various steps to verify SMS sender IDs for different phone numbers. Whether it is an alphanumeric sender or a shortcode, the Sender ID or Customer ID verification process is used despite what kind of Sender ID you are applying for. It really depends on the limitations set by different countries on Customer IDs finding usage in customer interactions, mobile banking, and other integrations. It is important to note, however, that not all countries and operators offer all these Sender IDs for use even if the SMS service provider supports them. This is for single-way communication with your customers. new text message received from Messente). This sender represents the brand name and is displayed as such when you receive a message (e.g. Alphanumeric Sender IDs are sender names that are composed of letters from the alphabet (A-Z), and numeric characters.
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